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FAQ
What are the advantages of ordering online?
We highly encourage placing your order online as these go directly into our production schedule. Online orders also provide you with confirmation email showing your order total so you have a receipt. Then, when your order ships, you receive an email with the tracking information so you know exactly when your order arrives. Finally, if there is a problem with your order or in shipping we can easily investigate the issue because the order is in our system. Phone orders are processed manually and do not offer those services.We highly encourage placing your order online as these go directly into our production schedule. Online orders also provide you with confirmation email showing your order total so you have a receipt. Then, when your order ships, you receive an email with the tracking information so you know exactly when your order arrives. Finally, if there is a problem with your order or in shipping we can easily investigate the issue because the order is in our system. Phone orders are processed manually and do not offer those services.
Is my order guaranteed to be delivered on a specific date or time?
Delivery dates are estimates only. We cannot guarantee a specific date or time of delivery as these depend on the carrier’s procedures, routes, schedules and other factors outside our control. The best advice for customers desiring a package to arrive on or before a certain date is to order as far in advance as possible. NOTE: SHIPMENTS TO PO BOXES TYPICALLY TAKE LONGER THAN THE ESTIMATED SHIPPING TIMES (UP TO 20 DAYS TO DELIVER ACCORDING TO THE US POST OFFICE).
How does warm weather impact my shipping?
Chocolate melts within minutes at temperatures above 72 degrees. We want your chocolate to arrive in the same high quality condition that it left our facility in. For that reason, orders to warm weather destinations are packed in an insulated box with frozen ice packs. Shipping charges to warm weather destinations are considerably higher than standard rates because they reflect the added cost of shipping with insulated boxes and ice. But it is the only way to ensure our chocolate arrives safely. We also highly recommend that you alert the recipient of a package coming to them so they can retrieve it promptly on delivery. If you have any questions, please contact us.
Why is there a shipping charge?
The reality is that there is no such thing as “free shipping”. No carrier moves goods across town or across the country for free. When a company advertises “free shipping” that means they have inflated the price of their products to cover the expense of shipping it. We don’t do that. We simply pass through what the carrier charges us to ship your order. In fact, often we charge less than what it costs us so we can minimize the impact of shipping on you. Carriers are increasing their rates as the cost of fuel, labor, maintenance and other factors rise. The weight of the package, the distance it travels and the choice of standard or express delivery all factor into shipping charges. For warm weather destinations, there is also the added expense of protecting the chocolate with insulated boxes and chill packs. This is necessary to keep the chocolate from melting. Local customers can choose to pick-up their order at our Marcellus store at no charge. We know that shipping is not a welcome expense but it is an unavoidable consideration.
How long does the chocolate stay fresh?
Your chocolate will be sealed in cellophane and unopened will stay fresh for 9 months. Peanut Butter Wings and other chip or pretzel items are fresh for 6 months. Store in a cool dry location away from heat and direct sunlight. You do not need to refrigerate or freeze our chocolate and we do not recommend doing that.
How far in advance of a specific occasion should I order?
If you want to send a gift for a specific date, we recommend ordering at least 2 weeks prior and entering the preferred date in the comments field on checkout. Target dates that fall on a weekend or on Monday/Tuesday will be shipped to arrive the Thursday/Friday prior. We do our best to ensure your order arrives on or before the date intended but actual delivery depends on UPS schedules and operations.
Why Don’t You Ship on Thursdays or Fridays to Warm Weather Destinations?
Warm weather presents obvious challenges for shipping chocolate. Chocolate Pizza Company uses insulated shipping boxes and ice packs to keep the chocolate cool during transit but shipping time makes a big difference. Most major carriers do not ship packages over the weekend so to avoid having an order sit idle in a hot warehouse or on a truck we do not ship on Thursdays or Fridays during warm weather for West Coast or Southern destinations. Our shipping team constantly evaluates the weather along the route and makes the best decisions on when to send it to minimize the risk of melting. When shipping to a warm destination, always alert the recipient that a package is on its way so they can retrieve it as soon as it arrives.
What local retailers carry chocolate pizza company products?
On our homepage is a link for finding the nearest retailer that sells Chocolate Pizza Company products. https://chocolatepizza.com/local-retailers/
Here’s a partial list of local retailers as a quick reference. It’s always a good idea to call them and check availability.
In the Syracuse area:
Wegmans (Dewitt, Fairmount, Auburn, Taft Road, Great Northern, James Street, John Glenn, Cicero)
Byrne Dairy stores (all locations)
Turning Stone Casino (Verona)
Syracuse Airport
Village Hardware stores (Fayetteville, Baldwinsville)
Chuck Hafner’s Farmers Market (North Syracuse)
Central New York Welcome Center at Destiny Mall (Syracuse)
Witty Wicks (Camillus – Township 5)
Olde Wicker Mill (Cicero, Camillus)
Coleman’s Florist (Dewitt)
Sauders’ (Seneca Falls)
Stewart’s Shops (Marcellus, several others in CNY)
In the Rochester area:
Casa Larga Vineyards (Fairport)
Kittelberger Florist & Gifts (Webster)
Dell’s Market & Deli (Rochester)
Can I ship to multiple addresses?
Yes. you can ship to multiple addresses on one trip to the website. Once you click “Proceed to Checkout” simply follow the easy links to complete an order with multiple destinations. Also, for an order with a large number of destinations or where you would like assistance, contact us by email at info@chocolatepizza.com and attach your recipient’s name/addresses/product (spreadsheet, Word document, etc.) – we’ll handle it for you.
Can I ship to a Post Office (PO) Box?
We do not recommend shipping to a PO Box. The Post Office has informed us that packages shipped to a domestic PO Box can take up to 20 days to arrive. It is a highly unreliable shipping destination but if the customer insists then yes we can ship to a PO Box but we will not be responsible for lost, delayed or damaged product. Also, be advised that estimated shipping times during checkout do not apply to PO Box destinations.
Most common shipping questions
NOTE: ESTIMATED TRANSIT TIMES DO NOT APPLY TO P.O. BOX DESTINATIONS. TYPICALLY, PO BOX DELIVERIES TAKE LONGER THAN PACKAGES SHIPPED TO A STREET ADDRESS – PO BOXES CAN TAKE UP TO 20 DAYS TO DELIVER ACCORDING TO THE US POST OFFICE.
TO AVOID PACKAGES SITTING OVER THE WEEKEND FOR WARM WEATHER DESTINATIONS,
WE DO NOT SHIP ORDERS ON THURSDAY OR FRIDAY TO THE WEST COAST OR SOUTHERN ADDRESSES.
THIS HELPS ENSURE THE CHOCOLATE ARRIVES IN IDEAL CONDITION.
UNLESS YOU CALL US AND ARRANGE OVERNIGHT SHIPPING, WE CANNOT GUARANTEE A SPECIFIC DELIVERY DATE. STANDARD DELIVERY SCHEDULES/DATES/TIMING ARE DETERMINED BY THE CARRIER.
SHIPPING ORIGINATES FROM NEAR SYRACUSE, NEW YORK. RATES WILL VARY BY DISTANCE TO DESTINATION AND PACKAGE CONTENTS. IN GENERAL, SHIPPING RATES FOR NEW YORK STATE USUALLY START AT $8.95 AND UP.
WE ENCOURAGE SENDERS TO INCLUDE A GIFT NOTE SO RECIPIENTS KNOW WHO THE PACKAGE IS FROM. THIS IS PARTICULARLY IMPORTANT THESE DAYS WHEN PEOPLE WANT TO KNOW WHERE A PACKAGE IS FROM. IN THE ABSENCE OF A NOTE, PACKAGES NOT SHIPPING TO THE SENDER WILL HAVE A GIFT TAG ADDED THAT READS, “FROM, (SENDER’S FIRST NAME)”
How big is a regular vs large chocolate pizza?
Our regular Chocolate Pizza is approximately 10 inches in diameter. A large size Chocolate Pizza is approximately 12 inches in diameter. The option for a large size is offered on a limited number of Chocolate Pizzas so not all varieties can be ordered in a large. Both sizes come in a custom pizza box that keeps them secure during shipment.
Do you ship to our military via APO and FPO addresses?
Yes, we are proud supporters of our armed forces overseas and will gladly ship your order to an APO or FPO address. We offer a very special flat rate shipping charge for APO and FPO addresses. To input an APO/FPO address into the SHIPPING DETAILS page; put their unit information into the Street fields, then select “United States” for country (even though it is going out of country), then in the City field type APO or FPO, and in the State field, scroll to the bottom and select either AE or AP depending on the recipient’s military address. Only input the 5-digit zip code (no dash extensions).
How are international shipments handled?
Shipments to Canada can be done directly on the website’s checkout process. For other international destinations, please call us. International rates are very high and regulations vary widely so speaking with us directly about your order is best.
What are approximate shipping times by UPS?
The map below shows estimated UPS Ground shipping time from our Marcellus, New York location to points across the country.
Where can I get information on product ingredients?
For inquiries about specific product ingredients, please email us at info@chocolatepizza.com. Please note that all our products are made on equipment that shares milk, egg, wheat, soy, peanuts, tree nuts.
Trademarks
Trademarks protect company products in the marketplace from imitators, knock-offs and others who would seek to capitalize on your name, brand or reputation by selling products that are so sufficiently similar in content, title or appearance that it confuses the consumer. Federal law sets very stiff penalties for companies that violate trademarks and Chocolate Pizza Company takes very seriously its responsibility to defend its trademarks.
The United States Patent and Trademark Office has issued Chocolate Pizza Company the following federally registered trademarks:
Chocolate Pizza® | Peanut Butter Wings® | Chocolate Pizza’s Peanut Butter Sparklers® | Chocolate Pizza Company®
WHOLESALE INQUIRIES
Retailers interested in carrying our famous Chocolate Pizza®, Peanut Butter Wings® and select specialty items should contact us at info@chocolatepizza.com. Please attach the completed “Wholesale Inquiry” information sheet (download).
National retailers, distributors, government or education institutions please contact us directly at (315) 673-4098.
